Privacy Policy

PureTides respects your privacy. This Privacy Policy explains what information we collect, how we use it, how payments are processed, and how information may be shared when you use our website or purchase our software and technology services.

1. Information We Collect

Depending on how you interact with PureTides, we may collect:

Information You Provide

• Full name
• Email address
• Phone number
• Company or organization information
• Project requirements
• Service selected
• Communication and support information
• Billing-related information
• Information included in project forms, invoices, or correspondence

Payment Information

Payments may be processed through Stripe or another authorized payment processor.

PureTides may receive transaction information such as:

• Payment status
• Payment amount
• Currency
• Payment reference or PaymentIntent ID
• Customer email
• Limited payment-method information provided by the processor

PureTides does not intentionally store complete card numbers or card security codes on its own servers.

2. Website and Payment Tracking Information

When you use our service or payment pages, we may automatically record information including:

• Date and time
• IP address
• Referring page or source URL
• Browser and device user-agent information
• Requested page
• Selected service
• Service amount
• Payment-attempt status
• Stripe PaymentIntent reference
• Payment success or failure information
• Technical error information

Where Cloudflare or another infrastructure provider is used, we may also receive network information supplied by that provider.

We use this information for legitimate operational purposes such as fraud prevention, security, troubleshooting, payment verification, and customer support.

3. Information We Do Not Intentionally Store

Our internal payment activity logs are not designed to store:

• Full card numbers
• Card security codes/CVC
• Stripe client secrets
• Raw secure service-payment tokens
• Online banking passwords

Secure payment information is handled by the applicable payment processor.

4. How We Use Information

We may use collected information to:

• Provide requested software or technology services
• Process and verify payments
• Confirm customer identity or contact details
• Send payment confirmations
• Send project or service communications
• Notify administrators of successful payments
• Prepare estimates or invoices
• Deliver software-development work
• Provide customer support
• Investigate failed or disputed transactions
• Detect fraud or misuse
• Maintain website and payment-system security
• Diagnose technical problems
• Improve our services
• Maintain business and accounting records
• Meet legal or regulatory obligations

5. Payment Processing

Payments are processed using third-party payment providers such as Stripe.

When you submit payment information, certain information is transmitted directly to the payment processor and is subject to that provider’s privacy and security practices.

PureTides receives only the information needed to confirm and administer the transaction.

6. Collaboration With CodeDungeon

PureTides may work in collaboration with CodeDungeon to provide software development, implementation, technical support, and related digital-product services.

Where necessary to perform the customer’s project, appropriate project information may be shared with CodeDungeon or authorized technical personnel.

Only information reasonably required for the applicable project should be shared.

7. Service Providers

We may use third-party providers for activities such as:

• Payment processing
• Website hosting
• Email delivery
• Cloud infrastructure
• Website security
• Analytics
• Development tools
• Technical support

These providers may process information on our behalf where required to provide their services.

8. Payment and Activity Logs

PureTides may maintain internal service-payment logs for security, troubleshooting, payment verification, and fraud prevention.

These logs may contain:

• IP address
• Referrer
• Browser/device information
• Selected service
• Amount
• Email address when submitted
• PaymentIntent ID
• Payment status
• Technical error messages

Our service-payment tracking system is configured to retain these activity logs for approximately 30 days, after which they may be automatically removed unless longer retention is required for security, dispute resolution, accounting, legal, or regulatory purposes.

9. Email Communications

If you provide your email address, PureTides may use it to send:

• Payment confirmations
• Transaction information
• Service information
• Project updates
• Support communications

Administrators may also receive internal notifications regarding successful service payments.

Transactional messages are sent because they relate directly to a service or payment you requested.

10. Cookies and Similar Technologies

Our website and third-party service providers may use cookies or similar technologies necessary for:

• Website functionality
• Payment processing
• Security
• Session management
• Fraud prevention
• Remembering preferences

Third-party payment services may set their own cookies or similar technologies.

11. How We Share Information

PureTides does not sell personal information.

Information may be shared when reasonably necessary with:

• Stripe or another payment processor
• CodeDungeon
• Hosting and infrastructure providers
• Email providers
• Technical contractors
• Professional advisers
• Government authorities when legally required

We may also disclose information when reasonably necessary to protect our rights, investigate fraud, enforce agreements, or comply with law.

12. Data Security

PureTides uses reasonable technical and organizational safeguards intended to protect information.

These measures may include:

• Secure HTTPS connections
• Server-side payment verification
• Tokenized payment links
• Restricted administrative access
• Payment processing through established providers
• Limited retention of technical logs

No internet transmission or storage system can be guaranteed to be completely secure.

13. Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may differ depending on the type of information.

For example:

• Temporary payment-attempt logs may be retained for approximately 30 days.
• Transaction and accounting records may be retained longer where required for business, tax, legal, fraud-prevention, or dispute purposes.
• Project communications may be retained for the duration of the business relationship and a reasonable period afterward.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• Restriction of certain processing
• Information about how your data is used

Some information may need to be retained where required for legal, tax, accounting, security, or legitimate business purposes.

Requests can be sent to [privacy/support email].

15. Children’s Privacy

PureTides’ professional software-development services are intended for businesses and individuals capable of entering into service agreements.

The website is not intended to knowingly collect personal information from children in violation of applicable law.

16. International Processing

Our service providers, technical partners, or infrastructure may process information in countries different from your own.

Where required, we take reasonable steps to ensure information is processed according to applicable privacy requirements.

17. Third-Party Links

Our website may link to third-party websites or services.

PureTides is not responsible for the privacy practices of websites or services that we do not control.

18. Updates to This Privacy Policy

We may update this Privacy Policy when our services, technology, or legal requirements change.

The latest version will be posted on this website with an updated effective date.

19. Contact Us

For privacy questions or requests:

PureTides
Email: [privacy/support email]
Address: [business address, if applicable]

For the footer, I recommend adding:

Terms & Conditions | Privacy Policy | Contact

And on the payment page, just above the Pay button: